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David DeJean's picture
David DeJean

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Would you pay forever for Office?

Microsoft's announcement of "Albany," a subscription-based version of Office may not sound like a winner on first acquaintance, but at least it shows the software giant is thinking.

The project, code-named "Albany," is in private beta, according to Microsoft. It's an "all-in-one subscription service of essential software and services" -- subscribers get Microsoft Office Home and Student 2007, with Word, Excel, PowerPoint and OneNote, plus Windows Live OneCare, Windows Live Mail, Messenger and Photo Gallery.

The idea of selling software by subscription isn't exactly new, and has never been wildly successful. It works in the business market, but the computer consumer has always been a buy-vs.-rent kind of person.

So what makes Microsoft think it would work for Office? The press release cites survey results that show consumers say they primarily want productivity and security software, and they "expressed frustration at having to spend time and effort installing different types of software, keeping current on new versions and getting their computers set up."

This sounds a lot like the kind of remotely managed PC product offered by Zonbu, which will sell you a Linux desktop mini or laptop and then for $14.95 a month keep the software upgraded and the system running for you – or, more likely, for your grandmother or great-aunt or somebody.

The Albany deal sounds fair enough: the subscription will cover three PCs, and updates install automatically. This is similar to Microsoft's current foray into subscription software with Windows Live OneCare. OneCare (currently Version 2.5 is in beta) lists for $49.95 – although you can buy a one-year subscription package for less – a lot less, if you shop the online pricefinders.

I have no idea how well OneCare has sold as a subscription product. Has it been so successful that Microsoft is expanding the model to other products? Or has OneCare done so poorly that Microsoft is trying to boost sales with a "Wait! You want more? How about Office?" tactic.

Will it succeed? Microsoft has demonstrated that it can remotely install and maintain software on consumer PCs with Windows Update. And the idea of a managed PC has appeal. But the real question is price. Will Microsoft be willing to price its cash-cow product, Office, low enough for a subscription model to have a chance of succeeding?

Office Home and Student Edition has a street price of just under $120. I don't think Microsoft could get that for a one-year subscription – the economic life of a purchased copy of Office is probably closer to five years (I'm still running Office 2003, and I know I'm not alone), which means a value to the buyer of $14 a year. Double that for OneCare, then add Windows Live Mail, Messenger and Photo Gallery which have a total value of free, and you're looking at a potential price point of less than $3 a month.

I'm no expert at incremental market pricing calculations, but Microsoft might be able to double that to $5.99, about what it's now getting for a OneCare renewal if it's selling any, without cutting the potential sales in half.

But would you pay $10.99 a month, month in and month out, for Home and Student Office plus OneCare on three PCs? (Remember that the retail Home and Student package allows three installs, too.) If you were your grandmother or great-aunt or somebody, maybe?

Or let's compare it to the Zonbu: would you pay $14.95 a month, month in and month out, for Office plus OneCare plus Internet Explorer plus Windows Vista Home? That's still not an apples-to-apples comparison, of course – nobody's selling a PC for $99 right now that will run Vista – but does the idea of a semi-managed PC sound more interesting?

I think it might, in the long run. The PC already a commodity, and it's rapidly becoming an appliance, and a managed appliance makes a lot of sense. But subscription pricing? That doesn't make quite so much sense. What works better, I think, is a bundled service model, like Amazon.com's Kindle ereader. Buy the Kindle and its wireless connectivity is free for you to use to download books (which you pay for).

So what would Microsoft charge for bundled-service versions of Windows plus Office plus its give-away Web services? We already know the answer to that question, because that's roughly what the company is doing now, selling an OS and productivity software that stay installed and get sporadically updated for the useful life of the PC. The problem for the software company is that useful life is stretching out – I don't have any figures, but based on my own experience I'd guess the lifespan of a PC has doubled over the last decade, from maybe three years or so to seven or even more before it's technologically obsolete.

That's why buying software is a better deal for consumers than renting it – and why Microsoft is experimenting with subscriptions.

What People Are Saying

Subscription Office has potential

Would I pay for Office forever? Interesting question, and a lot would depend on my situation.

Currently I run Office 2003I bought it back when I got my last machine in the same year. I wouldn't buy it today because Office 2003 does the job quite nicely and I have no need to upgrade.

However, what if I were buying a new machine today and Office was offered as a subscription? Suddenly that's knocking a LOT off my immediate costs to get a new system up and running. As a matter of fact, many of the applications I got at the time (Macromedia MX Suite , for example) I would have loved to have gotten on subscription. Sure, I'd have to continue to pay for them to this day, but at the same time access to every upgrade would probably have been cost effective.

Granted, we're talking about Office, and I haven't found a terrific need to upgrade to each edition. Word 2000 worked as nicely as the current version.

So for the home user, hard to say. I wouldn't switch to subscription if I already had a copy, and I know my folks would baulk at not owning a copy. At the same time, when you do have less tech-savvy people in your family, ensuring their software is always up-to-date suddenly becomes more attractive. Even more so if you're the family tech-support guy like I am.

I also think this has some serious business potential, especially at a smaller business where I work. There are occasional 'version' problems for me since I use the old clunker at the office. If all the machines were on subscription I wouldn't have that problem.

Why not just forget MS

Why not just forget MS Office altogether and get OpenOffice? Better yet, get a Linux OS (such as Fedora
or Ubuntu) and cut Microsoft and their Windows out of your life? I did, and am 0% dependent on their products.

Projity SaaS Project-ON-Demand is $19.99/month Project is $999

How is Microsoft going to compete with Projity and other SaaS companies. Projity offers Project-ON-Demand for only $19.99 or $9.99 per month depending on role. Microsoft Project costs $999.99 and drives a $billion in revenue. If they try and compete with Projity it will kill their margins and erode their cashcow Office. They may try and put a hybrid out that still requires a desktop Office suite but there is no way to compete with pure play SaaS vendors.

How could Microsoft compete

How could Microsoft compete with Google Apps, which is free?

Google Apps has failed to be competitive

The mediocre Google Apps is free, and the mediocre OpenOffice is free, but Office 2007 is selling like hotcakes.

I bought Office, and am not interested in a subscription model.

That said, many people are more interested in a "low monthly payment", than they are in total cost. It makes no economic sense, but it's true.

Why pay when better is free?

I have to take exception to the characterization of OpenOffice as mediocre. I find it to be more than adequate for my needs, and since MSO won't run on my Linux system I'd have to say that makes MSO the mediocre product.

Google Apps is still a basic

Google Apps is still a basic tool, although I would think the majority of users need only basic features.

Certainly, competition is an issue for MS. Google apps, Open Office, etc. People just need to get things done, however they can.

I think the only thing MS had going for itself was familiarity, but in my opinion they lost that with Office 2007. I'm an Office 2003 user, and when I tried to do my same tasks in 2007, I get so frustrated, asking around, hey how do I do this, or how do I do that, if only they kept the organization of 2007 similar...

Perhaps they should build basic office software, which would reduce the price, and then have people pay additional for extension modules that would therefore add functionality (for those who need those special functions). There's my free idea people, go at it.