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Sure, that must be it
28 comments- TAGS:phone, SLA, telephone
- IT TOPICS:Networking
This user's phone goes silent, and that's not really a surprise to a pilot fish who works nearby.
"People were being moved on the floor and most likely his line was 'recycled,' because the outside service provider's SLA on installing new lines is more important than the one about providing service to existing lines," says fish.
But the user notices the lack of a dial tone and contacts the help desk, and a trouble ticket is created.
A few days later, user's phone is still dead. But when he checks with the help desk, he learns that the trouble ticket has already been closed.
The official resolution? "Technician reported phone was fixed. I called the user and heard the ringing tone, so OK. User did not pick up phone, probably at the coffee machine."
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