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The legacy approach to email, typified by Microsoft's Outlook program, permanently mated email to one computer. While cleaning up an old Windows XP laptop, so that it could be given away, I ran across a not-so-obvious flaw in this scheme. Removing all traces of email accounts requires lots of registry hacking.

Flashback a couple decades, to the days when everyone at this company is using IBM PC/ATs -- but that doesn't explain why the boss's PC takes minutes to delete a single email.

This pilot fish gets the same memo from the Big Boss as everyone else in the company -- and it doesn't bode well.

This IT consultant pilot fish gets a call from a small design firm customer whose email has simply stopped working -- and they need it fixed ASAP!

Atos (EPA:ATO) is banning email, because it's like ''industrial pollution.'' Yes, it's this crazy idea again. The large French company wants to move communication onto other media. In IT Blogwatch, bloggers scratch their heads.

Atos (formerly Atos Origin) has announced that it's abandoning its use of email. Seriously? A $13 billion company that operates in 42 countries is going to stop using email? That's the most ridiculous idea I've ever heard. I'll tell you why, in The Long View...
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IT pilot fish at a state agency gets the call from an office with network connectivity problems: email isn't connecting. But when fish gets on the horn with the provider's customer service, the response isn't what fish expects.

Google usually offers tweaks to its various online apps in dribs and drabs, without much notice -- a new feature here, a slightly revamped one there. But its new redesign of Gmail, Google is pushing out several rather radical changes in one swell foop.

Try these five simple tweaks to tune up Google's new Gmail interface and optimize it for your use.

Like many of you, I just spent the last few hours trying to make some headway on my email inbox, the only 40 year old technology still at the heart of my work day. What better way to relaunch this blog on “the future of work,” I thought, than with some reflections on what work was like in the days before email.

Director of data security for a big medical IT firm decides it's time to tighten up security on all email document transactions, and that means it's time to issue a new policy -- by email, of course.

This pilot fish's IT shop has just migrated all the company's users to Microsoft Exchange 2010, and something is clearly wrong -- at least according to one user.

This pilot fish supporting an R&D group is in the midst of upgrading workstations to the latest and greatest hardware. But one engineer needs help right now -- his email client is taking 15 minutes to open.

Have you heard about the Email Charter? It's a series of rules to help people use email more efficiently, and not allow it to become our master. However, while it's a laudable goal, there's several things wrong with it. I've been researching, engineering, and project-managing email systems since 1985, so here's my opinion, in The Long View...
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This pilot fish is in the beginning stages of a project with a software vendor -- in fact, just at the point when fish and his team first get access to the software.