October 18, 2007 - 3:38 P.M.
An open letter to Ivan Seidenberg, Chairman & CEO of Verizon Communications Inc.:
Dear Mr. Seidenberg,
I am proud to say that I am a "Double Freedom" residential customer with Verizon, whatever that means. I hope it is a good thing.
I learned I had this designation at the end of a 90-minute marathon call to four Verizon service representatives this morning to find out why I was not getting my Verizon DSL service to provide Internet and email access to my home. The voice part of the service was fine.
...Read more