Computerworld Blogs - Dell http://blogs.computerworld.com/taxonomy/term/195/all en Hands on: Dell's Chromebook 11 deserves your attention http://blogs.computerworld.com/laptops/24043/dell-chromebook-11 <p> Dell&#39;s Chromebook 11 flew in under the radar, but it&#39;s officially earned my recommendation as the best all-around Chromebook you can buy without breaking the bank.</p> Chrome Chrome OS Chromebooks Dell Dell Chromebook 11 Google Google Chrome Google Chrome OS Review Laptops Linux and Unix Mobile/Wireless Operating Systems Thu, 19 Jun 2014 17:37:05 +0000 JR Raphael 24043 at http://blogs.computerworld.com Customer service lessons from Michael Dell, Jeff Bezos and Mickey Mouse http://blogs.computerworld.com/it-leadership/23349/focus-delivering-awesome-customer-service-or-else <p> The key to a successful business is a relentless focus on not just good customer service, but totally awesome customer service. &nbsp;This holds true for companies of all sizes and in all industries, but also for IT departments within companies. &nbsp;Let me define my view of customer service: &nbsp;It&rsquo;s that feeling of goodness, that warm calm inside, that justification (even if distorted) for spending money, that someone gets from a positive interaction with your service or people.</p> Amazon customer customer service Dell disney Michael Dell quality Education/Training IT Leadership Thu, 09 Jan 2014 19:10:50 +0000 Stuart Kippelman 23349 at http://blogs.computerworld.com Big PC makers aim Android at the heart of Microsoft http://blogs.computerworld.com/windows/23315/big-pc-makers-aim-android-heart-microsoft <p> Android has long dominated Windows on mobile devices, but now PC makers are doing the previously unthinkable: Aiming it straight at traditional PCs, the heart of Microsoft&#39;s core business. Will Microsoft be able to survive this latest assault on Windows?</p> Acer Android CES Chrome Computer Electronics Show Dell HP Lenovo Microsoft mobile PC Plus Android Windows Mon, 23 Dec 2013 15:54:05 +0000 Preston Gralla 23315 at http://blogs.computerworld.com Dell and enterprises diss Windows 8 big-time http://blogs.computerworld.com/windows/22224/dell-and-enterprises-diss-windows-8-big-time <p> If selling and buying operating systems were a football game, Dell and enterprises might be called for piling on, because within the last several days both of them have given big thumbs-downs to Windows 8. This is just the latest in a long series of bad news for the newest version of Windows.</p> Brian Gladden Dell forrester research Gartner Microsoft windows 8 Windows 8.1 Windows Mon, 20 May 2013 17:50:43 +0000 Preston Gralla 22224 at http://blogs.computerworld.com Windows 8 and Windows 7 are helping sink Dell, company says http://blogs.computerworld.com/windows/21983/windows-8-and-windows-7-are-helping-sink-dell-company-says <p> Dell, which built itself into a tech powerhouse by selling Windows-based PCs, is being seriously hurt by poor Windows 8 adoptions and big slowdowns in enterprise Windows 7 upgrades. So says a Dell SEC filing. And things may only get worse from here -- potentially for Microsoft as well as Dell.</p> buyout Dell Michael Dell Microsoft SEC Windows 7 windows 8 Tablets Windows Mon, 01 Apr 2013 15:25:37 +0000 Preston Gralla 21983 at http://blogs.computerworld.com Did a fear of Linux spark Microsoft's investment in Dell? http://blogs.computerworld.com/windows/21745/did-fear-linux-spark-microsofts-investment-dell <p> One theory about why Microsoft lent $2 billion as part of a deal to take Dell private is that Microsoft plans to use its newfound influence with the company to stop Dell from further building Linux hardware. Is that really the case, or just a conspiracy theory?</p> Android Dell Linux Microsoft Linux and Unix Windows Wed, 06 Feb 2013 15:36:44 +0000 Preston Gralla 21745 at http://blogs.computerworld.com The Dell deal: Microsoft comes out a big winner http://blogs.computerworld.com/windows/21741/dell-deal-microsoft-comes-out-big-winner <p> Microsoft is one of the biggest winners in the deal to take Dell private. It means the continuance of a healthy Windows ecosystem, including for tablets. More important, it could ensure Microsoft&#39;s dominance in the enterprise, and lead to possible success in the cloud.</p> buyout Dell Microsoft Government/Industries Windows Tue, 05 Feb 2013 17:43:34 +0000 Preston Gralla 21741 at http://blogs.computerworld.com Why Microsoft should invest in Dell: It's all about tablets and the cloud http://blogs.computerworld.com/windows/21679/why-microsoft-should-invest-dell-its-all-about-tablets-and-cloud <p> Why would Microsoft invest up to several billion dollars to help Dell go private and become part owner of the company? For Microsoft it&#39;s all about two of tech&#39;s biggest growth drivers: Tablets and the cloud.</p> buyout Dell Microsoft silver lake Tablets Windows Wed, 23 Jan 2013 14:45:01 +0000 Preston Gralla 21679 at http://blogs.computerworld.com Dell stock to exit market? Are PC sales that bad? http://blogs.computerworld.com/hardware/21638/dell-stock-exit-market-are-pc-sales-bad-itbwcw <p> Dell (NASDAQ:DELL) is said to be trying to go private. Rumor-mongers say the company is talking to private equity firms about a buyout. The Street likes what it hears, it seems. In <i>IT Blogwatch</i>, bloggers ponder what it all means for the PC market.</p> Dell Consumerization of IT Hardware IT Industry Tue, 15 Jan 2013 11:02:36 +0000 Richi Jennings 21638 at http://blogs.computerworld.com Windows 8 convertible devices: Born to fail http://blogs.computerworld.com/windows/21439/windows-8-convertible-devices-born-fail <p> Microsoft and hardware makers have big hopes for &quot;convertible&quot;<span style="font-size: 12px; background-color: rgb(255, 255, 255);">Windows 8 notebooks/tablets</span>&nbsp;-- machines that do double-duty as notebooks and tablets. But &quot;convertibles&quot; and similar devices are bound to fail. They&#39;re a marketing concept in search of a reason to live, and there is none.</p> convertible Dell tablets windows 8 Tablets Windows Tue, 04 Dec 2012 21:24:00 +0000 Preston Gralla 21439 at http://blogs.computerworld.com Dell hell continues as it morphs into enterprise cloud company http://blogs.computerworld.com/pcs/20874/dell-hell-continues-it-morphs-enterprise-cloud-company-itbwcw <p> The Dell (NASDAQ:DELL) Q2 results make ugly reading. The company is in mid-transition from a consumer-PC-led business into an enterprise &#39;n&#39; cloud-computing firm. In <a href="http://blogs.computerworld.com/blogwatch?source=itbw_t" target="_blank">IT Blogwatch</a>, bloggers manage to avoid using the phrase <i>post-PC</i>.</p> Dell enterprise financial results result windows 8 Cloud Computing Data Center Hardware PCs Wed, 22 Aug 2012 10:05:27 +0000 Richi Jennings 20874 at http://blogs.computerworld.com Collected: Apple, iPhone, Dell, post-PC, data and you http://blogs.computerworld.com/18187/collected_apple_iphone_dell_post_pc_data_and_you <p>Some still deny Apple [AAPL] CEO, Steve Jobs and his vision of an age of computing after the PC, but this number doesn't include Dell boss, Michael Dell, who "doesn't want to talk about PCs anymore," according to the Wall Street Journal. That's a shame as there's almost no touchscreens left for Dell to use in its own tablets, Apple got them all. And regulators everywhere finally get the idea that location-based data protection may be needed after all.</p> Apple Dell Google IOS iPad iPhone location data mobile Laptops Mac OS X Mobile Apps Mobile/Wireless PCs Smartphones Mon, 25 Apr 2011 15:24:43 +0000 Jonny Evans 18187 at http://blogs.computerworld.com Newspipe: White iPhone 4 release date; Post-PC tablets; DoJ vs. botnet http://blogs.computerworld.com/18137/newspipe_white_iphone_4_release_date_post_pc_tablets_doj_vs_botnet <p><a href="http://blogs.computerworld.com/18137/newspipe_white_iphone_4_release_date_post_pc_tablets_doj_vs_botnet?ub">Welcome to <i>Newspipe:</i> a wrap-up of interesting stories in a handy, easily-digestible size</a>. This time: rumors say we're close to the release date for Apple's (AAPL) white iPhone 4; falling PC sales in a post-PC world of tablets; and the Justice Department wages war on botnets and zombies (oh my!)</p> AAPL Acer Apple botnet Coreflood Dell department of justice DoJ FBI Gartner IDC iPhone 4 Lenovo Philip Schiller US Department of Justice white iPhone zombie Cybercrime and Hacking Gov't Legislation/Regulation Internet Laptops Mac OS X PCs Security Smartphones Thu, 14 Apr 2011 17:26:54 +0000 Richi Jennings 18137 at http://blogs.computerworld.com "iPad 2 will FAIL in enterprise." O RLY, Dell? http://blogs.computerworld.com/18052/ipad_2_will_fail_in_enterprise_o_rly_dell <p><a href="http://blogs.computerworld.com/18052/ipad_2_will_fail_in_enterprise_o_rly_dell?ua"><img src="http://blogs.computerworld.com/sites/default/themes/cw_blogs/cache/files/u34/o_rly.jpg" align="right" height="100" width="107" vspace="7" hspace="0" border="0" alt="O RLY? (original image by John_White) " title="O RLY? (original image by John_White) " />A Dell marketing muckety-muck chucked muck at Apple's iPad 2</a> down under. Dell big cheese Andy Lark says the iPad ain't so magical when you get it in an enterprise. He also claims it's horrifically expensive. In <a href="http://blogs.computerworld.com/blogwatch?source=itbw_t" target="_blank">IT Blogwatch</a>, bloggers dissect Dell's dissembling. Not to mention <i><a href="http://blogs.computerworld.com/18052/ipad_2_will_fail_in_enterprise_o_rly_dell?af#af">The existential despair of Charles Schulz's Peanuts...</a></i> <br /> (AAPL) (DELL) </p> AAPL Android android 3.0 tablets Andy Lark Apple Dell enterprise iPad iPad 2 reality distortion tablet Tablet PC tablets windows 8 Healthcare IT Laptops Linux and Unix Mac OS X Mobile Apps Smartphones Social Business Windows Wed, 30 Mar 2011 08:40:51 +0000 Richi Jennings 18052 at http://blogs.computerworld.com Google and other titans form Open Networking Foundation http://blogs.computerworld.com/18016/google_and_other_titans_form_open_networking_foundation <p>Google, Facebook and Microsoft are among the heavy hitters of the tech industry that have teamed up to support a new, cloud-focused initiative called Software-Defined Networking (SDN).</p> Broadcom Brocade Ciena Cisco Citrix Dell Deutsche Telekom Ericsson Facebook Force10 Google HP IBM Juniper Networks Marvell Microsoft NEC Netgear NTT ONF Open Networking Foundation SDN Software-Defined Networking Urs Hoelzle Yahoo Applications Cloud Computing Data Center Internet LAN/WAN Networking Security Social Business Web Apps Wed, 23 Mar 2011 13:45:52 +0000 Guest Blogger 18016 at http://blogs.computerworld.com