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September 17, 2008 - 3:30 P.M.

Don Tennant: An itSMF chronicle

By Computerworld E...

One's mind tends to wander when one is attending a conference on IT service management and IT service management isn't one's raison d'etre, observers Don Tennant in this week's editorial.

Computerworld Editorial's blog

TAGS:airlines, IT Service Management Forum, itSMF
IT TOPICS:Management

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