April 19, 2007 - 8:42 A.M.
At this county agency, one pilot fish serves as the point of contact between a trio of Web developers and the users who need to make changes to the agency's Web site.
"My job is to keep them from being overwhelmed by all the requests," says fish. "Users give me the information by e-mail, and I usually enhance the request with the Web page address and some direction on where on the page we want the information to appear."
So when one user wants a Web form to be updated, fish is the one who gets the request. In this case, it's a form that lets citizens volunteer for particular projects; after the citizen fills in the online form, it generates an e-mail to the proper person at the agency.
The user's request: The form must have one phone number.
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