Ads by TechWords
Subscribe to our e-mail newsletters
For more info on a specific newsletter, click the title. Details will be displayed in a new window.
Computerworld Daily News (First Look and Wrap-Up)
Computerworld Blogs Newsletter
The Weekly Top 10
More E-Mail Newsletters 

Think business doesn't care about the iPhone? Think again.

Hot on the heels of the startling revelation that iPhone users are browsing more webpages than Windows Mobile, Symbian, Blackberry and Palm users combined, some major enterprise players are lining up behind the hit Apple device.

These aren't no-name makers either. SAP, the worlds largest Enterprise Resource Planning (ERP) software company announced on Tuesday that not only would they be releasing their industry leading software on the iPhone, but they would be releasing it on the iPhone AHEAD of Blackberry and Windows Mobile Devices. Why?

"The iPhone has become such a popular thing," said Bob Stutz, a SAP senior vice president who is responsible for developing customer relationship management software. "Everybody wants the ease of use of the iPhone."

The first generation of the iPhone software will load business contacts, information on sales prospects and account data onto the device, Stutz said.

Stutz said SAP decided to introduce the iPhone software ahead of programs for other devices at the request of its sales people, saying they prefer using iPhones to the other devices.

Programs for the Blackberry and other devices will ship a few weeks after the initial launch of SAP CRM 2007.

Also, Apple is a big SAP client with over 200 seats in use in Cupertino. That certainly helps to get a SAP client on the iPhone

It isn't just SAP that is gushing over the iPhone. Software as a Service (SaaS) CRM leader Salesforce.com has also been touting its iPhone friendlieness since the day it was released. As a bonus over regular browsers, the iPhone's software also turns phone numbers into clickable call links - a productivity boon for mobile salespeople.

Oracle startup Netsuite was one of the first enterprise applications out the door for the iPhone. But it isn't really fair to say that Netsuite designed their portal for iPhone. In the words of CEO Zach Nelson:

[The iPhone went on sale Friday, June 29, at 6 p.m. The next morning Nelson said he logged into NetSuite's user group site, and learned that new iPhone owners were already using them to access NetSuite.] I looked at our user group and said, I can't believe it works perfectly. We hadn't told them about [NetSuite's plans for the iPhone], and we thought, all of that Safari work is going to pay off. It had been hard to get [iPhone] test products from Apple, but we assumed we had a future with it.

Apple's big challenge in penetrating the business market is there was no app-running business on Apple. With a Web-based app like NetSuite, suddenly they have an app that can run an entire business on either the Mac or the iPhone. Personally, I think the combo of NetSuite and Mac is the way for Apple to gain resurgence in the business market. Now you have the most advanced app in business running not only on Firefox, but natively on Safari. You'll see some interesting things from us and Apple around that in near future.

Zimbra, an up and coming Microsoft Exchange competitor, also touts it ability to run on iPhone:


Even Microsoft Enterprise software like Exchange and Sharepoint 2007 works reasonably well on the iPhone. Some features obviously won't function without a dedicated application like Sharepoint Designer building. However most functions that can be performed on a browser can be done on the iPhone. You can even set up Exchange as an IMAP client on mobile mail.app and sync calendars and contacts from your desktop applications.

The Wall Street Journal, when reporting on iPhone's recent marketshare numbers, believes it can be a valuable tool for the enterprise. And everyone knows that Walt Mossberg has been gushing over it for months.

So, why are business bringing their applications to the iPhone? After all, they certainly haven't been going out of their way to put their products to work natively on Macintosh.

  • iPhone applications are just web pages that have to be formated for the relatively tiny 320x480 screen. There is a helpful SDK and the process is fairly straightforward as long as the current applications have a web-based front end and don't take advantage of ActiveX, Flash or Java.
  • Anything "-iPhone" is a free bit of PR. If it is easy to build, why not get it out there?
  • The typical iPhone user is an affluent, technology savvy professional. This is a market that software companies need to cover.
  • iPhones and iPods are rapidly gaining marketshare and are becoming high-profile gadgets for more and more executives, managers and certainly mid-level employees.
  • As we know from this week's Net Applications figures, people are using their iPhone browsers; it isn't simply a feature that goes to waste, like in many other handhelds. Better to give employees something valuable to surf.

So if you are on the fence on whether to build your applications for the iPhone, you might want to eschew the naysayers and err on the side of the iPhone Revolution.
Update: Jim Finkle and Scott Hillis seem to feel the same way. They came out with their piece 8 hours after this was posted. Yeah, I know.

What People Are Saying

Rate this
Rated -2
222 Votes

Not today...

I Can't imagine the Iphone taking on the Blackberry in the business / corporate market. When you think of Corporate phone, you automatically think Blackberry. Blackberry has the brand edge in this market. I'll be quite surprised if I can see apple wiggle its way into the corporate / business market.

Rate this
Rated -12
252 Votes

It's a no brainer

Apple's iphone browser is just so much more imaginative, sleek and intuitive than the other phones. Its ability to zoom into a screen with the touch of your fingertips makes it the next best thing to being next to your computer at home. I hope Apple continues its innovative solutions

Rate this
Rated +11
367 Votes

re:business plans

business plans would be really nice.

Rate this
Rated +15
359 Votes

RE

Agreed

Rate this
Rated +9
425 Votes

iPhone for Business when?

So I'm not doubting the success, but when is Apple or AT&T going to offer the iPhone on Business plans?

Rate this
Rated +38
410 Votes

The key barrier to iPhones

The key barrier to iPhones entry to the business market seems not to be a real issue and could actually be another enabler: iPhone's personal and non-business apeal. Why should enterprises (businesses) buy a device for its employees that enhances and consumes the employees non-business time?

The enabler may be that enterprises are prepared to take a risk on the personal (non-business) time aspect, and offer it as a win for the employee in return for the employee's acceptance and usage of the device for business operations - enhanced productivity - and the potential lower cost of operations for a device that is (may become) a standard for all mobile operations in the enterprise. Mobile: interaction anywhere, anytime; CRM; Skype (?) for employees personal calls; GPRS location management; ERP? etc etc... One device fits all!

Enetrprises could also offer deals to their employees on a contribution basis.

Looks like a massive win for Apple.

Dick

Rate this
Rated -10
468 Votes

IF only...

If only Apple cared about business like business wants to use Apple, this wouldn't even be a discussion.

Rate this
Rated +43
425 Votes

Long live the standards!!!

The best part from this iPhone revolution is that the world is changing from the Microsoft's brute-force Internet Explorer non-standard sites to full W3C-compliant --due to WebKit compliance-- sites!

Long live the standards!!!

Rate this
Rated +61
507 Votes

Business most definitely

Business most definitely does care about the iPhone. It's amazing that the numbers show this trend, even though the iPhone ISN'T available to corporate users. AT&T needs to offer this phone to their business customers - then you would see usage skyrocket. I manage a good sized AT&T account, and I dare say half my users would make the jump if AT&T allowed it.

Rate this
Rated +33
437 Votes

Business Users

I too work for a company that would jump all over the iPhone, if only AT&T would allow us to purchase them via the corporate plan. We would even pay full price for the phone if only the service was under the plan.