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Think you own your Kindle books?

During the night of July 16th, while Amazon Kindle owners slept, Amazon was quietly deleting their copies of George Orwell's 1984 and Animal Farm. Most people who are upset about this were upset and surprised that Amazon would unilaterally delete their books. They're missing the real points.

Whether Amazon had the right to do this is an argument for another day. There is no question that they badly mishandled it. At the very least, Amazon should have told their buyers that it had turned out they hadn't the rights to sell e-copies of those books and that they were going to need to remove them. That appears to be what Amazon will do in the future, or that Amazon will let people who bought copies in good faith keep them while not selling any more copies in the future.

Fine, but none of that touches on the real problems. Amazon is telling you that you will never own any book you buy for your Kindle. This is the old DRM (digital rights management) trap that won't let you make back-ups of your DVDs snaring yet another media's users.

But, it's worse than that. Now, that we've discovered that Amazon can remotely and automatically delete your books without your knowledge or consent, what's to stop Amazon, some other company, or the government from not merely deleting it, but replacing it with an edited version? Nothing.

It was a scene that could have come right out of 1984, since the protagonist's job, is to change newspapers and records so that the official word on what has happened before reflects what Big Brother wants you to believe today.

As Orwell himself wrote, "Who controls the past controls the future. Who controls the present controls the past."

If we rely on companies like Amazon that claims the right to control our books, we're opening the door to letting a future Big Brother control not just what we read, but eventually, what we think.

I had liked the idea of Kindle and thought about buying one. I already have e-book applications on my computers and on my iPod Touch, including Kindle on the Touch. Forget about that now. Without the freedom to truly control and own any intellectual property that we're either given or buy, the Kindle and other devices like it are just attractive traps.

What People Are Saying

Amazon should have given a

Amazon should have given a warning or just paid the author the money they owed end of story

Kindle

Well I will not be buying one. Amazon losses my bussiness. Also to Anonymous Pick a screen name so we can keep up with who said what. We have been lectured on morals by one or more Anonymouses, some of whom I suspect are Amazon.

PR fiasco

Complicating Amazon.com's IP misadventure further is the complete bungling of its handling within its public relations and customer support operations.

I'm a hard-core Amazon.com customer. As a policy debate coach and professional risk manager, I spend over $5,000/year in books. The UPS man delivers Amazon.com products at least 2-3 times a week. I've also purchased kayaking supplies, groceries, scouting and hiking materials, clothing and computer systems and components... all within the past month. It's a slow month if Amazon only gets $1500 of my money.

I let them know I expected an affirmation that they were working up a revision to their policy to protect their customers and were making a material public apology for the mishandling. I noted in the feedback that as I had spent a half hour of my time providing this feedback, I expected a serious reply from someone at an appropriate level qualified in the organization to make such a response. A brief look at my account value would quickly justify a serious response.

Instead, I got the offshored helpdesk clerk of the hour with a poorly crafted reply that essentially said Amazon was helpless and had no choice. I just sent the reply back (per the "No, this did not address my concern) notifying them that I've suspended all purchases pending satisfactory resolution. I have over 80 books on my Kindle to keep me busy for now and will shift back to paper (which I can more easily give to my debaters and professional peers), and I'm certain my business will be welcome elsewhere.

PR professionals take note: combine a stupid screwup by some clowns who need to be seeking employment in the food service industry with a totally inept public response and worthless, canned customer response and you earn the EPIC FAIL badge of shame.

Actually...It's MUCH, MUCH Worse

TO: Steven J. Vaugh, et al.
RE: If You Think It's Bad NOW!

Just wait till they've 'fixed' it.

And the 'fix' is IN.

Think about all this 'Going-Digital' business for a moment. Digital television. Digital radio. Digital books. Google's 'Chrome'. And NOW, digital electricity usage meters.

As Amazon so wonderfully demonstrated how you can buy something and suddenly it no longer exists across the nation....all the application of a few key-strokes.....just think about what else can be 'disappeared' so quickly and effectively.

Now, the electrical utility no longer has to send a meter-reader to your place. Also, they no longer have to send a technician to your place to disconnect your electricityโ€”for whatever reason some bureaucrat might decide.

The same is true with digital television. They don't like what's being broadcast? No need to send troops. Just a few keystrokes will put an end to THAT.

Regards,

Chuck(le)
[Ain't technology great?]

"He who sells what is not

"He who sells what is not his'n,
Buys it back or goes to prison."

Now, substitute "Cloud" for "Kindle"

Now, substitute "Cloud" for "Kindle" and you'll see why many are not very enthused about the whole idea of cloud computing. This kind of thing would happen in exponential ways if cloud computing is forced on everyone as the next big thing.

He who controls your data owns it...

All I've got to say is, it

All I've got to say is, it makes more sense than ever to own the hard-copy of a book than the electronic version. There will be no question that you own it. But, if like in the movie "Equilibrium", the government comes to your house to burn your "propaganda" (i.e. books, art, etc.), well, the world will be truly life imitating art ("1984" and "Equilibrium") and that is a piece of art I would rather not see...

You forgot "Fahrenheit 451"

How could you forget "Fahrenheit 451?" Sure, everyone knows "1984", but I had to google "Equilibrium". At least "Fahrenheit 451" has direct relevance in that it's about the current "sound byte" mentality destroying the habit and joy of reading books.

Perhaps it's best you remain anonymous.

i

Steven please keep reporting

Steven please keep reporting on important problems like this. I agree this is a troubling problem and this was the first I'd heard of it.

(Even when I don't completely agree your commentary is always insightful and appreciated.)

Perhaps people actually ought to read and understand the license

Perhaps that licensing agreement has something to do with it. You know, like giving Amazon the right to delete books it stole. I'm sure it's in the agreement somewhere.