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Verizon to New England: Bye-bye

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Rated +68
424 Votes

It looks like the Verizon selloff of its Maine, New Hampshire and Vermont landline business to FairPoint Communications is a done deal. All three states have given their approval, with conditions. That deal will have a huge impact on the evolution of high speed broadband in Northern New England.

Ratepayers had little choice. Although FairPoint is not well capitalized to upgrade the network infrastructure, which appears to have deteriorated on Verizon's watch, at least the company is interested in making an investment here. The question is whether it will be able to make those investments and pay off the massive debt load it will be taking on.

Rate payers had no good options. The best that consumers and businesses could hope for was a deal that left tiny FairPoint, the acquiring carrier, with as little debt as possible. The good news is that Verizon lowered the purchase price by $235.5 million and will contribute another $50 million toward maintenance projects to get the infrastucture (including some 1.7 million land lines) back up to snuff. The bad news is that FairPoint is still taking on a boat load of debt.

If the deal hadn't gone through, however, it is clear that Verizon would not have made the investments necessary to bring the infrastructure up to where it should be - let alone move it into the 21st century.

Forget high-speed broadband
With Verizon out of the picture, rate payers must face up to the new reality: FairPoint may continue to push out classic broadband, but without a huge investment by ratepayers, true high-speed broadband in Northern New England is a pipe dream. Verizon has sold out to a much smaller player. And the capital that Verizon could have invested to improve that infrastructure is now gone. It's time to start over.

Verizon's selloff of its Northern New England business reflects the fact that the market is abandoning the twisted pair telephony infrastructure in rural areas - and the customers who use it. Meanwhile, telephone, cable television and broadband Internet access services are moving onto a faster infrastructure based on fiber and the Internet Protocol. In metro areas and elsewhere in the world those services are surging ahead to speeds of 50 Mbps, 100 Mbps and even 1 Gbps.

Most New England subscribers remain on dial-up, however, with a pledge that FairPoint will bring yesterday's 3 Mbps DSL to them within the next two years. While metro areas will get "triple play" services that deliver telephone, Internet, and television over those new, high speed connections, Northern New England will be stuck in the Internet stone age. As these new services come online, 3Mbps will be the new dial-up.

FairPoint will be strapped
From a financial standpoint, the Verizon/FairPoint deal is upside down. The deal has $88 billion Verizon selling 1.7 million landlines and its DSL business in Northern New England to the $270 million FairPoint, along with more than $1 billion in debt. The price that FairPoint ultimately pays for the business will be reflected in customer rates - and the debt it takes on will limit FairPoint's ability to bring the infrastructure into the 21st century, no matter what its intentions. That means a serious upgrade - a rip and replace of the twisted pair infrastructure and back-end equipment is needed for next generation high-speed Internet - will require substantial rate hikes in the long run.

The cost of upgrading those 1.7 million lines will be staggering. Industy estimates for running fiber to the home vary from $1,000 per home to $3,000 or more in remote areas. For New England, the cost could easily run into the billions.

On the other hand, staying with Verizon was a nonstarter. The carrier made it clear in pubic hearings that it had no interest in its Northern New England land line business, never mind building out modern infrastructure in rural areas.

FairPoint's first challenge, however, will not be in investing for the future but in fixing what is already in place. In New Hampshire, Verizon has been under investigation for poor service quality and long criticized for its failure to invest in infrastructure upgrades. A story in the Concord Monitor states that: "Over the past five years, [Verizon] has gradually decreased capital investment in the state, allowing the network to deteriorate and halting broadband expansion as it spent money installing newer, better products elsewhere." Unfortunatley, the results of that investigation have been kept from the public.

The deal's two pitfalls
So what is FairPoint buying, exactly? Once the deal finally closes and FairPoint gets a closer look, two shoes will drop. The first will come after FairPoint does a full assessment of the infrastructure. The deal requires Verizon to kick in $50 million toward upgrades, but will that be enough? Let's hope FairPoint excercized thorough due diligence here.

Here's the other shoe: FairPoint may discover that this deal vastly over values the business that it has acquired. Verizon is exiting a declining business as users migrate to cellular phones and cancel their land lines. The trend has been slower to take hold in rural areas, but it's accelerating as coverage improves, particularly in Northern New England cities, where most of the projected revenues come from.

An accelerating decline in revenues from land line business will shrink profits, hampering FairPoint's efforts to rebuild the land line infrastructure and the ability to transition customers to a higher speed broadband infrastructure. It could also lead to a vicious cycle of declining revenues, which lead to rising rates to cover fixed costs, which in turn lead more customers abandoning ship. That lost business will go to wireless carriers including - you guessed it - Verizon, through its Verizion Wireless business.

If FairPoint's revenue projections are off, a year from now this may look like a hugely overvalued deal. To compensate for that, New Hampshire regulators issued a condition that Verizion pay a $15 million penalty if attrition rates in the next two years exceed what was predicted when constructing this deal. But this industry is changing rapidly. Will that be enough?

There is a small ray of hope here. According to the Fiber to the Home Council, the small carriers such as FairPoint are doing more to run fiber to the home in rural areas than are most of the big carriers. FairPoint has announced no such plans, but at least it seems willing to try to improve things.

At some point, however, the infrastructure will need to be upgraded for high speed broadband and other services - and the investment will have to come from somewhere. The trick will be for the capital-starved FairPoint to make that transition even as its land line business- and associated revenues - continue to drop.

In the end, regulators will have to work with FairPoint and pressure the federal government to come up with a national information highway strategy that doesn't leave rural Americans behind.

What People Are Saying

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Rated +4
314 Votes

Yes, we will be in the

Yes, we will be in the internet stoneage for some time and we will pay more for that privilege. I have a Verizon 3mb@$35 and a fairpoint 3mb @ $44, what would you rather have?

Rate this
Rated +338
670 Votes

This is all GTE's Fault

Many of these areas were formerly served by a company called Contel. Contel was acquired by GTE back in the early 90's. I was working at GTE's Telops HQ in Irving and we could never figure out why GTE wanted this area - It was not growing and the service area was mostly rural - Not an area where one would expect to make a lot of money.

We did the deal and promptly fired almost all of the Contel employees over the next 6 months. However, I got to work with some of them for a short period of time and for the most part, the Contel folks were BETTER managers and had a much broader knowledge of telephony than did GTE's own employees who were very insular in their knowledge and knew almost nothing outside their particular area of expertise (a classic example of the "silo" mentality).

GTE's senior management (Our chief village idiot was our president, Kent Foster) was considered a joke by most GTE employees and we assumed they bought Contel simply so they could brag they now had more access lines than some of the RBOC's. It was the old "mine's bigger than your's" management mentality.

Morale at GTE began plummeting after the Contel acquisition, so GTE began conducting internal employee satisfaction surveys. And each year, the employees kept rating GTE lower and lower as a good place to work.

These surveys were supposed to be confidential, but in the 3rd year the survey was given, one of the people in my department who was a collector of old 60's psychedelic rock posters he illuminated with black lights discovered that his survey had an "invisible ink" numeric code stamped on the front page of his survey.

As you might imagine, he took home many surveys the next night and checked them and discovered each one had a different "invisible ink" number stamped on the front.

Well, so much for this being a "confidential" survey. Only our village idiots and ass-kissers turned in surveys that year, and interestingly enough, GTE never again conducted an employee satisfaction survey.

My point? GTE never had a commitment to providing good service to the Contel customers they acquired because GTE's senior management team was self-serving and incompetent and did not care about anything except bragging rights with their RBOC peers and how big their bonuses were going to be for the year. These idiots ran the company into the ground and when things got too bad to fix, the conned the shareholders into selling out to Bell Atlantic.

I really feel sorry for you people in New England: GTE didn't care a whit about you and neither did Verizon. And I don't see 3G or 4G/FTE as an economically viable alternative to get broadband to your homes. And Fairpoint is way too under-capitalized to bring you 3Mb DSL, much less FTTH.

I think the state regulators who approved the deal really didn't have any choice: Verizon was simply not going to invest any more $$$ in your market. And yes, telephone service is regulated and in theory subject to the rules of your state's PUC. But what do you think would really happen if your PUC's nixed the deal and ordered Verizon to provide you 20th century (note I DID NOT say 21st century) broadband service?

Yes, Verizon would keep them tied up in the courts for years and your landline service would deteriorate from bad to really bad.

You got the shaft and now your part of the US is going to become the equivalent of a 3rd world backwater country in regards to broadband access.

And the blame lies with the company formerly known as GTE, IMO.

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Rated +1
263 Votes

Reregulation?

As highspeed internet becomes more a necessesity than a luxury, I can envision some kind of government intervention to assure its availabilty to everyone, even in rural areas. Electricity is a regulated industry and it got power to the sticks, and it wouldn't surprise me to see the same thing happening with broadband, unless some newer technology comes along that would allow it to be distributed to the "outback" inexpensively and at a profit.