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Preston Gralla's picture
Preston Gralla

Seeing Through Windows

Why Ray Ozzie can't save Microsoft

When Ray Ozzie took over as Microsoft's chief software architect in 2006, he was hailed as a visionary who would save Microsoft by bringing it out of the doldrums and into the Internet age. But based on his poor stewardship of the "Live" brand, and Microsoft's ham-handed attempt to take over Yahoo, it's clear he's not the one to save the company. Maybe nobody can.

Ozzie certainly has the smarts and the background to do the job; he was the man behind Lotus Notes and Groove, both of which were groupware pioneers. When Microsoft bought out Ozzie's company Groove Networks in the fall of 2005, and brought him onboard, Ozzie very clearly knew the problems that Microsoft faced.

He wrote a memo warning that Microsoft had to "quickly and decisively" respond to Internet-based software and services, notably the ones being rolled out by Google. "If we fail to do so," he warned, "our business as we know it is at risk."

He was put in charge of the company's Internet push, through its "Live" brand. And now, more than two years later, Microsoft has done such a poor job with the Live brand under Ozzie, and found itself so far behind Google, that it's trying to bail itself out by buying Yahoo. (Note to Microsoft: Adding together two negatives doesn't equal a positive.)

Why has Ozzie failed? Simply put, he's done an exceedingly mediocre job with the Live brand. Rather than being innovative, it's an uninspiring lineup of me-too products that are too late to market, offer far too little to users, and are tied far too heavily to existing Microsoft software such as Office.

Beyond that, the Live brand stands for nothing. It was supposed to have been a brand for Internet-based software and services. If that's the case, why is Windows Live OneCare in it --- OneCare is traditional security software that lives on your computer, and not particularly good, either. OneCare has nothing to do with the Internet.

And how about the entire "Windows Live" brand? Why is the word "Windows" in it, given that the products and services in it have absolutely nothing to do with Windows?

Then there's Microsoft Office Live Small Business, which has absolutely nothing to do with Microsoft Office. And there's Microsoft Office Live Workspace, which isn't directly tied to Microsoft Office Live Small Business, but is tied to Microsoft Office in some ways.

Nowhere, though, will you find a Web-based alternative to Microsoft Office, like Google Docs. That's where the future is. But Ozzie isn't taking Microsoft there.

Ozzie, by all accounts, is one of the prime movers behind the Yahoo takeover bid. But Yahoo won't be able to bail out Microsoft --- after all, Google has been eating its lunch as well.

Ozzie hasn't been able to change the overall outlook and direction of Microsoft. If the Live brand was supposed to compete against Google, it's been a failure. Microsoft remains a company that sells software that lives on people's PCs. That brings it in plenty of revenue today, and for years to come. But ultimately, it's yesterday's business plan.

Ozzie's memo of several years ago was prescient. "Our business as we know it is at risk," he said then. That's true even more so today. And it's because Ozzie has overseen a Live brand that hasn't done a thing to help Microsoft compete.

What People Are Saying

More time to Ozzie

I worked for Lotus here in Brazil about 94 and I think Ozzie is really a great guy who created a revolutionary product, Lotus Notes.

Maybe he deserves more time to work, cause Microsoft is a mammuth, he was not used to work for such big companies.

I think it's early to say "he's the right man in the wrong company", but in fact, Live is, until today, a weak and confused thing.

Agree. The live brand is a

Agree. The live brand is a branding mess. They should kill it or at least roll it back, sooner rather than later.

You guys are all such a

You guys are all such a bunch of whiners.

Live is a brand?

I guess the roll out has been so poor that I missed it. I didn't realize it was a brand! I just noticed that it has messed up my cell phone (yes I am a poor sap who thought that the Windows phone experience would be OK).

Shame really - especially given that Ozzie's cred around collaboration had been so good.

I do think that there is a lot of infighting/protection of Outlook as calendaring, etc. which to me is clearly a collaboration requirement and should be devolved to Groove. In fact the Groove platform seems to have a lot of really useful capabilities that are being or have been suppressed :-(

No I am not an ex-Groove employee! Nor even a current M$ some!

Were a few dozen Microsoft people told to visit here?

There are many more people than usual voting up or down on all the posts on this thread.

Maybe it's just an amazing coincidence, but every pro-Microsoft comment is getting large positive reviews, and every anti-Microsoft comment is getting large negative reviews.

Okay, Microsoft folks: Does that make you feel better? Will you just go away now?

Perhaps the blog itself is

Perhaps the blog itself is off the mark.

Google Docs is the Future?

Your entire post hinges on the one statement near the end: that Google Docs (and services like it) are the future.

I don't have a crystal ball that's any better than yours, but that statement has so far not been proven.

Google faces enormous challenges getting corporations on board: auditing, access controls, availability [I often edit documents when I don't have an Internet connection], and many more make Google Docs in its current incarnation not suitable.

I am certain that Google will address these issues -- they'll have to if they want to conquer the enterprise productivity market. But Microsoft really isn't that far behind. If it wasn't for the fact that Google Docs can work with Office formats, it would never have taken off because the feature set is simply too limited. Now, I see most peoople use Google Docs in combination with the full-fledged Office products.

I think that Microsoft has a good approach going though: offering storage (Sharepoint and Live Drive), add-on services for marketing web sites, etc. in combination with traditional desktop applications will keep a lot of customers, for now. As they develop Office 14 where the ability to go on the web as a service will exist (to an extent). At that time, Microsoft merely has to plug it in to all of the services they have or are building: Hotmail, Sharepoint, Live Drive, etc. I see that as an enormous move that will happen at one time (not piecemeal, like Google will likely add features to Docs), and very quickly.

I also don't think that the Yahoo! acquisition is related to this issue of S+S versus SaaS.

100% Microsoft Free

Yes it is possible.

And it's better! No patch Tuesday. No MSCE's sucking resources. No reboots.

Dump Microsoft and see for yourself.

Stop listening to the self-serving, lying, deceitful MSCE's. LIVE.

Interesting

Yup. I'm with you. Live is boring and Ozzie has failed. Here's my take. http://www.networkworld.com/community/node/25017

GREAT!

http://www.best-v-i-p.6x.to/