Memory-Lane Monday: Please tell me his name wasn’t Jones

OTOH, a sticky on user’s monitor with nothing on it but his name won’t give anything away.

Computerworld  |  Shark Tank
Computerworld / IDG

Pilot fish and his help desk colleagues do a lot of password resets and have learned that it’s best to sympathize with the callers and normalize forgetting those strings of letters, numbers and symbols. It can happen to anybody is the message.

But some forgetfulness is more normal than others, finds fish, who told one user, “I'm going to reset your password to your last name, with the first letter capitalized.”

Reports fish: “He said, ‘Wait a minute. Let me get a pencil and paper to write that down.

“I then spelled his last name for him and reminded him to capitalize the first letter. He thanked me and hung up the phone.

“Surreal doesn’t even begin to describe how this felt!”

If you want to send me your true tales of IT life, that’s “Sharky” with a Y. Send them to me at sharky@computerworld.com. You can also subscribe to the Daily Shark Newsletter.

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