Unified Communications

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Why now is the time for WebRTC

Utilized by billions of users and thousands of applications, this open-source technology has finally become the new standard for real-time communications over the web.

Allo, Google Messaging Pivot

Allo, goodbye: The craziest thing about Google's latest messaging pivot

The more things change, the more they stay the same.

introducing microsoft teams

Microsoft Teams cheat sheet

Microsoft's answer to Slack, Teams provides group messaging, voice and video calls, and useful integrations with other Office 365 apps. Here's how to get set up in Teams and find your way around.

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8 lesser-known videoconferencing options for work

If some of your workers are too far away to join you in your huddle room, here are eight options to help them feel they're really there.

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12 Slack alternatives worth a look

There’s nothing wrong with using Slack – its 6 million active daily users can’t all be wrong. But there are a variety of options available that might better meet your enterprise needs.

reliability

SIP trunks are more reliable than a PRI T1

If your company needs reliable phone lines, SIP is the answer.

the list small phone primary

Must-have features for enterprise VoIP

Make sure your big company doesn't buy a small-company phone system.

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Fix poor VoIP call quality with a dedicated circuit

Poor call quality does not always go hand-in-hand with enterprise hosted VoIP. There is a simple way for companies to get guaranteed, land-line call quality. And surprising, the cost is usually no higher than the alternative.

Monty Python's Flying Circus

New day or déjà vu

As any company with a long and storied history, Avaya has had its ups, downs and the occasional detour. Here's one that most in the ecosystems of interests influenced by Avaya's gravity hope not to experience again.

death of the office telephone

Twilio jumps on the serverless bandwagon

No huge surprise that developer tool vendor Twilio is launching a serverless offering.

adolphe bitard   telephone2

Twilio does speech recognition and understanding, the right way

Twilio’s CEO Jeff Lawson never wanted to do speech recognition. So what has changed?

Amazon Echo Show

Amazon's Echo Show could disrupt enterprise-class unified communications

Amazon is on the verge of disrupting the enterprise videoconferencing and unified communications markets dominated by Cisco and Avaya.

sand castle on harbour island

Unified communications is a marketing Camelot

Like Camelot, the notion of unified enterprise communications is imaginary. Emerging companies, including Zinc, instead meet the realities of today's worker.

adolphe bitard   telephone2

TeleSign wants to take on Twilio

CaaS, CPaaS or developer platform? No matter the name, comms as an API is the future game.

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BlueJeans teams with Dolby for teleconference audio clarity

BlueJeans customers will be getting improved call quality, thanks to a new partnership the company unveiled Tuesday with Dolby.

skype for business desktop sharing

Skype for Business admins gets tool to diagnose call problems

IT administrators managing a fleet of Skype for Business users will have an easier time of diagnosing and fixing problems that may arise for them. Microsoft unveiled the beta of a new Call Analytics Dashboard, which is supposed to...

collaboration

What 8x8's Sameroom acquisition says about cross-platform collaboration

Validation of an opportunity or an end for an idea that was disproven? It's up to you to decide.

justice cloud

Trust in our systems: Chapter 11 and Avaya's prognosis

Chapter 11 of the U.S. Bankruptcy Code is a legal innovation that has been copied around the globe. It might just be the hospital Avaya needs.

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