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How AI is helping the help desk
Service desk chatbots and automated request routing are just the beginning. AI- and ML-driven tools will soon tap predictive analytics for better decision making in incident management, demand planning and more.
The Windows update dictionary Microsoft never wrote
With cumulative updates, monthly rollup updates, preview quality updates and more, Microsoft’s Windows update terminology is nearly indecipherable. We’re here to help.
Outlook vs. Gmail: Which works better for business?
When it comes to email, calendar and contacts, Microsoft Outlook has long ruled the roost, but Google's G Suite combo of Gmail, Google Calendar and Google Contacts is worth a second look.
What Microsoft's 'full-Chromium' Edge browser brings to the table
Microsoft hasn't yet officially launched a preview of its upcoming Chromium-based Edge browser. But a functional early version has already leaked, making this a good time to see what's coming.
Windows 10 May 2019 Update: Key enterprise features
Here are several changes in the upcoming feature update to Windows 10, version 1903, that business users and IT admins should know about.
8 highly useful Slack bots for teams
Collaboration has never been easier. With the help of these bots, you can schedule meetings, check up on your colleagues’ progress, track who’s out of the office and more, right in your Slack workspace.
Head to head: Apple MacBook Air vs. Microsoft Surface Laptop 2 for Business
When every ounce and inch counts for business travel, these ultraslim laptops pack a lot of performance per pound.
![Microsoft > OneDrive [Office 365]](https://images.idgesg.net/images/article/2019/02/cw_microsoft_office_365_onedrive-100787148-small.3x2.jpg)
Microsoft OneDrive cheat sheet
If you have Windows 10, you have OneDrive. Here’s how to back up, sync and share files in OneDrive and OneDrive for Business.
Q&A: Christiana Care Health CIO talks up Apple's Health Record app
in December, Christiana Care went live with Apple's Health Record app, enabling patients to get an aggregated view of their electronic health record information on their mobile devices.
These P2P blockchain-based services want your computer — and they'll pay you
Peer-to-peer computing is allowing blockchain to aggregate unused compute cycles, storage space and network bandwidth while rewarding those who offer up excess capacity. One analyst called the services 'Uber for computers on a...
6 tips for scaling up team collaboration tools
Don’t be afraid to push for wide-scale adoption of team collaboration tools. These six strategies from IT leaders will help your organization reach new heights in collaboration.
Blockchain vs. a database: What's the difference?
Blockchain has been accused by detractors as nothing more than a more complicated and expensive database. While both technologies offer data storage and management, blockchain has one unique feature a database will never replicate.
Microsoft to stop providing Windows 10 'ready for business' guidance
Without info about whether the latest version of Windows can be considered a 'Semi-Annual Channel' release, companies won't know how stable and reliable that version is. The move has angered users.
How AI is changing office suites
New and upcoming artificial intelligence features in G Suite, Microsoft Office and office suites can boost workers’ productivity and provide business insights, but they could carry hidden costs, say experts.
CIOs, you’re doing blockchain wrong
Companies are keen to try blockchain to address key business needs such as efficient transactions and immutable audit trails. But many aren't taking advantage of the distributed ledger's most innovative features.
Does Workplace have a Facebook problem?
Facebook is pushing into the enterprise with its Workplace collaboration software, but problems plaguing its better-known social media network could raise red flags for companies.
![Slack logo/wordmark [2019]](https://images.idgesg.net/images/article/2019/01/slack_logo_wordmark_2019_3x2-100785482-small.3x2.jpg){kind=logo}
Does Slack’s move to go public make it an acquisition target?
The popular team chat software firm is aiming for a public listing, which could make this an attractive time for a quick buyout by another big tech vendor.
![Microsoft > Teams [Office 365]](https://images.idgesg.net/images/article/2019/02/cw_microsoft_office_365_teams-100787163-small.3x2.jpg)
10 productivity-boosting apps for Microsoft Teams
Though it may not offer the wealth of options provided by rival Slack, Microsoft's Teams collaboration software still delivers on productivity with these 10 add-on app integrations.
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