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14 technology winners and losers, post-COVID-19

The coronavirus crisis has shaken up business as usual, with some IT strategies and tools rising to the occasion and others in line for a rethink or tough recovery post-pandemic.

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COVID-19 crisis accelerates rise of virtual call centers

Call center operations have increasingly gone remote, but the pandemic has accelerated the WFH CX support trend, as IT leaders at T-Mobile and American Express attest.

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3 big SaaS challenges for IT

As enterprises continue the inexorable move from on-premises to cloud applications, make sure your organization meets these three challenges head-on.

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Q&A: Box CEO Aaron Levie looks at the future of remote work

Once a company focused on cloud-based file-sharing, Box now offers features to support remote productivity and teamwork. CEO Aaron Levie talks about his company's evolution – and how the workplace continues to change.

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Windows 10X: Train wreck in slow motion – or the future of Windows?

Microsoft hasn't said much about Windows 10X – and what it has spelled out so far leaves the company's plans unclear. Is 10X the next version of Windows 10? Or a dead end?

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What's next for Windows 10?

The rest of the year is likely to be busy for Microsoft, which plans to retire four different versions of Windows 10, re-release a fifth this fall and put the finishing touches on next year's big refresh.

Google Docs vs. Microsoft Word

Google Docs vs. Microsoft Word: Which works better for business?

Has Google Docs caught up to Microsoft Word as an enterprise productivity application? We compare the two word processors to see which wins in today's online environment.

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How to have Teams meetings with people outside your organization

Microsoft Teams was designed for collaboration with colleagues in your own company, but that makes it harder to meet with other people.

collaboration / strategy / teamwork / transformation

Rethinking collaboration: 6 vendors offer new paths to remote work

With the need for efficient collaboration tools exploding in recent months, a variety of companies hope to refine how those tools work and what they can do. We look at six now pushing the envelope.

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Amid the pandemic, using trust to fight shadow IT

With most workers scattered at home and trying to come up with their own ad-hoc IT workarounds, there’s an easy way for IT shops to build trust: communicate.

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5 tips for running a successful virtual meeting

Running an online meeting can be as easy as running an in-person meeting if you follow a few simple steps. Here are five tips for taking your meetings online without missing a beat.

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Remote desktop software: 8 enterprise-friendly IT support tools

The explosion of work-at-home employees and customers has spurred the need for more robust remote assistance software in many organizations. Here's help.

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CIOs reshape IT priorities in wake of COVID-19

Surfacing from crisis mode, CIOs find themselves redefining IT priorities, thanks to budgets in flux, a rising need to refine business processes, and new outlooks on the future of work.

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Microsoft monkeys with Office 365, Microsoft 365 release channels

The company has announced sweeping name and default-setting changes for how it updates and upgrades the apps at the core of Office 365 – namely, the locally installed versions of Word, Excel and PowerPoint.

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How to check someone else’s schedule in Outlook

You can quickly check via Microsoft 365, Office 365, or Exchange on any platform to see if people are available for a meeting you want to set up — and avoid the email swarm around who’s free when.

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5 tips for leading IT from home

Leadership is being redefined in quarantine as IT executives find themselves overseeing IT operations from home. Here’s how to lead your department from a distance.

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IT’s 10 biggest challenges amid COVID-19

The coronavirus pandemic has disrupted IT operations across nearly every industry. Here’s how IT leaders are rising to the challenges.

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How IoT is becoming the pulse of healthcare

Healthcare enterprise budgeting for IoT devices is on par with other leading industries, such as manufacturing, pharmaceuticals, and energy, and the largest increase in three years is set to occur in 2020.

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11 best practices for Microsoft Teams video meetings

Here’s what to do before, during and after leading a video call in Microsoft Teams to ensure a beneficial experience for all.

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Become a Slack master with slash commands

Let Slack’s built-in slash commands be your secret weapon as you speed your way through common tasks. Here’s how.

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