Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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eBook | Presented by Logicalis & Cisco

Cisco UCM Cloud

In the old days, businesses deployed and managed their own communications infrastructure—an economical approach that allowed them to avoid the cost.

Cloud-Managed Networks: The Secret to Success

Cloud-managed networks from Aruba, a Hewlett Packard Enterprise company, enable midsize businesses to provide the same reliability, performance, security, and scalability as their larger counterparts, despite limited resources.

eBook | Presented by IBM

Deliver a business-ready data pipeline with DataOps

An introduction to the IBM DataOps methodology and practice

eBook | Presented by Digital Realty

Healthcare Technology: Improving the patient experience with interconnectivity

Expectations around the patient experience, doctors’ use of time, selfserve medicine, personalized care and access to digital health records have evolved at an unprecedented rate.

eBook | Presented by Digital Realty

Hybrid Cloud for Financial Institutions: Propel Digital Transformation Forward

As an industry, financial services has found balance by using a cloud strategy that blends both public and private cloud models. Hybrid cloud solutions have been hailed for optimizing efficiencies, cutting costs, and satisfying compliance and regulatory standards.

eBook | Presented by ServiceNow Inc

The customer service metrics and KPIs you should be tracking

This eBook explores how to capture and leverage key performance indicators (KPIs) and other customer service metrics to succeed and prove your team’s contribution to corporate goals.

eBook | Presented by ServiceNow Inc

Think beyond traditional CRM to elevate your customer service

In this eBook, Farrell Hough, Senior VP Customer Workflow Products at ServiceNow, discusses the need for purpose‑built customer engagement technology and processes that go far beyond call‑logging to set your company apart from the competition.

eBook | Presented by Box

How to secure your bank's content in the cloud

Security breaches are happening frequently — and hitting banks hard. In fact, companies lose a third of their customers after a breach.

eBook | Presented by Box

Get down to business with Box and Office 365

Banking operations are more complex than ever. Critical processes, like loans originations or M&A activities, depend on many third parties — partners, vendors, and your customers — and a variety of productivity apps. This often results in fragmented information and broken workflows.

eBook | Presented by ServiceNow Inc

Get started building ServiceNow custom apps

Get even more value out of your ServiceNow investment. By creating custom apps on the Now Platform®, you can easily extend your existing ServiceNow solution and even expand it into new business areas.

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