The Total Economic Impact™ of Microsoft Dynamics 365 for Field Service


What if field teams in your organization could reduce the number of hours they bill for repair and maintenance work by up to 60 percent? That’s one of the potential benefits your organization could experience by using Microsoft Dynamics 365 for Field Service.

Read this commissioned study conducted by Forrester Consulting that calculates the Total Economic Impact (TEI) of implementing Microsoft Dynamics 365 for Field Service. You’ll learn how this cloud-based solution helped a composite organization based on those interviewed benefit from an ROI of 363 percent over three years. You’ll also learn how:

- Field workers slashed time driving to work sites by 50 percent.
- Organizations eliminated field dispatch for over 10 percent of total work orders.
- Call center agents reduced service calls by 20 percent.
- Organizations improved customer experience and satisfaction, reduced overtime pay, and avoided regulatory penalties.